In keeping with Port Coquitlam’s motto of "Where Service Comes First" we are committed to protecting your privacy by ensuring the confidentiality of the personal information you provide us with.

In order to comply with the Canadian Personal Information Protection and Electronic Documents Act we have developed a privacy policy. We use vigorous security safeguards and adhere to Ten Privacy Principles to ensure your personal and financial information is protected.

How we collect and use your personal information:

When you book travel arrangements with us, join our mailing list or enter one of our contests you may be asked for the following basic information: Full legal name, address, email address, phone number, gender, and credit card information. We will use your personal information to identify you, contact you, process your purchases and protect you and us from error or fraud. We only collect information that is required for use in the business activities of Port Coquitlam Travel.

As we are a Full Service agency there are times when in order to recommend specific products and services to meet your needs we need to collect more information than is normally required for a standard booking. This additional information could include your date of birth, frequent flyer numbers, seat preference, health information or special diet requirements, ages of your children, your citizenship status, drivers license number, passport and/or birth certificate information.

Steps we have taken to ensure your personal information is handled appropriately:

* Should Port Coquitlam Travel wish to use your information for a purpose not contemplated at the time of initial collection we may use your contact info to ask for your consent to use your personal information for the new purpose.

* Your information is obtained or used only with your consent. This express can be verbal or written.

* You have the right to see, verify or update any of your personal information we have on file. Please contact our office to access this information.

* Our office staff are familiar with and practice all aspects of our privacy policy.

* You can be assured that your personal information is held confidentially and securely in our office.

* We keep your personal information on file for certain lengths of time to meet any legal requirements. However, when your information is no longer needed we properly destroy all documentation.

* For marketing purposes we provide you with a choice of which promotional marketing communications you wish to receive from us.

* When you book with Port Coquitlam Travel we act as a booking agent and may share information with other companies involved in making your travel reservations or related services. Under these circumstances these companies are legally bound to safeguard this information.

Online Safeguards

At Port Coquitlam Travel we understand that making purchases online involves a great of trust on your behalf. We pledge to uphold your trust by ensuring the confidentiality and security of your personal information. We only collect information that you voluntarily provide us with and never sell this information to any third party.